Shipping Assist for Alaska, Hawaii, Puerto Rico, Saipan and Guam & U.S. Territories

Protect your purchase and get peace of mind. Shipping Assist Program provides certified logistics support for eligible power stations and solar generators located in Puerto Rico, Alaska, Hawaii, the U.S. Virgin Islands, and Guam.

It ensures safe, compliant movement of dangerous-goods units between your region, our mainland freight forwarder, and the manufacturer during an approved warranty replacement.

Why Customers Choose Shipping Assist

Choose Your Service Tier

Select the correct tier based on the value of your power station or solar generator. This is a 5-year logistics service that covers certified two-way shipping for manufacturer-approved warranty replacements.

Learn More About the Service

These pages explain the process, terms, and customer responsibilities.

How the Process Works

This service coordinates the movement of your unit between your Service Region, our mainland freight forwarder, and the manufacturer once your warranty claim is approved. You will:

1. Obtain warranty approval from the manufacturer.
2. Send us your RMA and shipping instructions.
3. Package and label your unit following our guidance.
4. Drop off your unit at the designated hub.
5. Pick up your replacement unit when it returns.

Covered Products Include

Especially valuable for large, heavy, or high-value items. Limitations and exclusions apply.

Who This Service Is For

• Customers located in Puerto Rico, Alaska, Hawaii, the U.S. Virgin Islands, Guam, or other U.S. territories.
• Customers with eligible power stations or solar generators.
• Customers who need certified dangerous-goods shipping for warranty replacements.

Support